Assess the request’s scope, user segment impact, and alignment with strategic goals. Determine if it solves a common pain or an edge case. Use existing feedback trends to see if it’s isolated or widespread. If valid but off-roadmap, consider a timeboxed exploration or add to backlog with clear rationale.
Related FAQs
How do you say no to a high-profile customer request? Acknowledge their input, explain current priorities transparently, and offer to circle back if strategy evolves or conditions change.
Should roadmap flexibility be built into planning cycles
Should roadmap flexibility be built into planning cycles? Yes—reserve capacity for validated urgent requests, but define thresholds for what qualifies to avoid constant context switching.
How do you validate a customer's problem without building? Leverage interviews, analogs, or concierge tests to explore the issue depth before committing engineering resources.